VECTR LIGHT CUSHION CREW SOCKS

Deliveries

We cooperate with Postnord for deliveries. You can have your order sent to your nearest postal office or pickup locker. You will receive a notification via SMS for collection of your package. Delivery time is normally 3-7 working days from the time we have confirmed your order. During long weekends, your order takes a few extra days. Orders placed on the weekend are normally shipped the following Monday.

In connection with your order being sent from our warehouse, an e-mail for shipping confirmation will be sent to the given e-mail address. The order should then reach you within 3-7 working days, depending on where you live. If you have not received your delivery within 7 working days, we ask you to contact our customer service at info.nordics@2xu.com. We cannot guarantee delivery time frames will be met but will do our best.

Transport damage / Examination of the product
We take responsibility for products that are damaged or lost during delivery to you. If you discover that the product you receive is damaged in transport, you must make a complaint as soon as possible. It is important that you check your shipment when you receive it to see that it is not damaged during transport. We recommend that you report any transport damage directly to the nearest postal agent and then contact our customer service at info.nordics@2xu.com. Keep postal packaging and product packaging in case of transport damage.

Returns

You have the right to change your mind of your purchase within 14 days of receiving your order. For you to feel secure with your purchase, we offer instead a 30-day right to return from the time you receive your order.

You as a customer have the right to try and examine the product at home. Avoid wearing perfume or deodorant that may leave marks or odours on the product when trying it on. The right of return applies provided that the product is kept in unchanged condition and holds all original parts (notes, accessories, packaging, tags) as when you received your order. The product must be in the same condition as you received it, so it could be sold again. Note that we do not accept returns of socks and underwear for hygiene purposes. Swimwear with a broken hygiene seal cannot be returned for hygiene reasons. As long as the hygienic seal is still in place, it is possible to return swimwear.

If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary, we have the right to deduct the refund corresponding to the depreciation of the product.

A delivery note with return information and a return shipping label are included in the package together with your products. Fill out your details and put it in the package together with the item you are going to return and place the return shipping label on the package. Please ask for a receipt of proof when dropping off your return at a checkpoint/postal agent, as proof of your return. You may not tape, put stamps, put return shipping labels or the like directly on the product’s original packaging. Therefore, it is important that outer postal packaging for shipping is used. Please use the same bag in which you received the order, as it can be resealed and thus minimize the environmental impact.

If you by chance did not receive a return shipping label or return note in your package, please contact customer service and we will help you. We do not stand accountable if you as a customer decide not to use the return shipping label made by us when you return your package. Products returned by cash on delivery are not approved by 2xu.com.

NOTE: Keep in mind that you can only leave your return at a post office that provides POSTNORD.

Upon approved return, a refund will be made as soon as possible. Refund will be paid to the same payment method you used for purchase.

If you want to change the size, please fill out the return note that was sent in the package together with your products, as with all returns. Please place a new order with the preferred product. If you have purchased a discounted item and wish to change sizes, please email us before placing your new order and we will assist you. We are not able to credit discounts retrospectively on existing orders.

Items purchased from another retailer are not eligible to be returned to us. These must be returned to the place of purchase.

Faulty item
If you want to complain about a defective/faulty item, you can do so by sending an e-mail to us at info.nordics@2xu.com. Please state your order number, which item it is, what the defect of the item is and send with pictures of the defect. We will answer you before you send in the item to us. If the complaint is approved, we will send you further instructions via e-mail.

The right of complaint applies to production defects of goods and not defects caused by normal wear and tear. A complaint must be made as soon as possible after the defect has been discovered and according to law you have the opportunity to complain about an item for up to 2 years after purchase. See the section for “warranty” below to read more about the guarantees on our products.

Warranty
2XU Warranty on all products (excluding wetsuits) is 12 months, and for wetsuits two years from the date of purchase, when purchased from us. If purchased from a 2XU authorized retail partner, please contact the partner to make your warranty claim.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure as determined by 2XU in agreeance with the customer. This guarantee covers manufacturing defects but not abuse, accidental damage or normal wear and tear. Warranty becomes void if you have not followed the care instructions written on the label. Warranty is not valid for standard wear and tear including garment snagging or overstretching.

Care Instructions

Washing instructions will be on the care tag of the individual gear you own. However, as a general rule:

• Machine wash in cold water with like colours.
• Do NOT Tumble dry.
• Hang to dry in a cool shady area away from sun.
• Do not use bleach, fabric softeners or dryer sheets.
• Do not iron.