Orders made in our web shop can be returned within 30 days after receiving the product, provided that the product and packaging are unused and in good condition.
In case of change of mind return, please enter the reason for return in the delivery note that came with the shipment together with your products. Follow the instructions in the delivery note. When we receive your return, we will return the amount you have paid via Klarna.
Return, change of mind and exchange rules
You have the right to change your mind of your purchase within 14 days of receiving your order. For you to feel secure with your purchase, we offer instead a 30-day right to return from the time you receive your order.
You as a customer have the right to try and examine the product at home. Avoid wearing perfume or deodorant that may leave marks or odours on the product when testing it. The right of return applies provided that the product is kept in unchanged condition and holds all original parts (notes, accessories, packaging, tags) as when you received your shipment. The product must be in the same condition as you received it, so it could be sold again. Note that we do not accept returns of socks and underwear for hygiene purposes.
If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary, we have the right to deduct the refund corresponding to the depreciation of the product.
A delivery note with return information and a return shipping label are included in the package together with your products. Fill out your details and put it in the package together with the item you are going to return and place the return shipping label on the package. Please save the return receipt that you receive from the postal agent as proof of your return. You may not tape, put stamps, put return shipping labels or the like directly on the product’s original packaging. Therefore, it is important that outer postal packaging for shipping is used. Please use the same bag in which you received the order, as it can be resealed and thus minimize the environmental impact.
If you by chance did not receive a return shipping label or return note in your package, please contact customer service and we will help you. We are not responsible if you as a customer choose not to use the return shipping label made by us when you return your package. Products returned by cash on delivery are not approved by 2xu.com.
Upon approved return, a refund will be made as soon as possible. Refund will be paid to the same payment method you used for purchase.
If you want to change the size, please fill in the return note that was sent in the package together with your products, as with all returns. Please place a new order with the desired product.
Items purchased from another retailer are not eligible to be returned to us. These must be returned to the place of purchase.
