2XU (pronounced “Two Times You”) is a sports brand that creates technical and advanced sportswear. 2XU was founded in 2005 in Australia.

Washing instructions will be on the care tag of the individual gear you own. However, as a general rule:

- Machine wash in cold water with like colours
- Do NOT Tumble dry. hang to dry in a cool shady area away from sun
- Do not use bleach, fabric softeners or dryer sheets
- Do not iron

IN SHORT

• Avoid using your wetsuit in a chlorinated swimming pool
• Do not leave the wetsuit in the sun
• Avoid contact of the wetsuit with any abrasive or sharp material
• Rinse the wetsuit thoroughly with water after use
• Hang the wetsuit to dry on a double folded hanger (do not hang from the shoulders).

CARE OF THE WETSUIT




1. AVOID CONTACT WITH ANYTHING SHARP OR ABRASIVE

Your 2XU wetsuit is designed for open water swimming and should not be used for diving, sailing or windsurfing. The rough side of the Velcro at the top of the zip can compromise the smooth surface if not fully covered when swimming.




2. AVOID USE IN CHLORINE POOLS

Chlorine can reduce the life of the wetsuit.




3. AVOID PETROLEUM-BASED LUBRICANTS

While lubricants can be effective in reducing the risk of neck chafing, petroleum-based products can break down the neoprene, making it susceptible to tearing. Always use natural-based products.




4. ASK A FRIEND TO ZIP YOU UP

If you have limited experience getting into your wetsuit, ask a friend to help you. This will ensure that you do not damage the zip when trying to pull it up yourself. Make sure the zip is in a straight line before pulling it up, pulling the shoulders back so the fabric comes together at the back. Hold one hand down at the beginning of the zip before pulling the zip up with the other hand.




AFTER USE




1. RINSE THE WETSUIT THOROUGHLY IN WATER

Rinse your wetsuit immediately after use. A garden hose or shower works just as well.




2. AFTER RINSING, HANG ON A MOULDED HANGER INSIDE OUT TO DRY

If you turn the wetsuit inside out, it will dry faster. Hang the wetsuit outdoors, not in direct sunlight. Hang dry double folded (not by the shoulders) and store it on a flat surface when the wetsuit is completely dry to avoid changing the fit.




STORAGE AND MAINTENANCE




1. AT THE END OF THE SEASON, CAREFULLY CHECK THE INSIDE AND OUTSIDE OF YOUR SUIT.
Check all seams and the zip to make sure the teeth of the zip are intact and working smoothly. Check for holes caused by nails or fragile seams that may need to be repaired.




2. GET REPAIRS DONE IMMEDIATELY
Minor repairs, such as holes made by touching the neoprene with fingernails, can be easily fixed at home with neoprene glue.




3. MAJOR SEAM REPAIRS
Major seam repairs are best left to wetsuit repair experts.




4. NEVER LEAVE YOUR WETSUIT OUT IN THE SUN
UV rays from the sun and heat can break down the neoprene. Avoid leaving the wetsuit in the car, as on a hot afternoon the wetsuit can start to melt after a few hours, and the neoprene also ages prematurely.

5. BRING BACK THE FLEXIBILITY OF YOUR SUIT

When you try on your suit again after a few months, it may feel inflexible. Soak it in a bath for a few hours to restore its suppleness and then let it dry.

All prices stated on the website are in EUR and include local VAT. We offer different payment methods, depending on which country you are in.

We offer card payment and express checkout via Shop Pay, Apple Pay. Follow the instructions at checkout for each payment method.

You can send an e-mail if you wish to cancel the order if the order has not been processed and we can delete the order before it has been sent. Contact us by sending an email to info.nordics@2xu.com. If your order is packed and sent, we can unfortunately not cancel the order. You can then use the right of withdrawal when you receive the shipment. See the points below regarding returns and exchange.

Questions about orders in the web shop are sent to us. Do this by sending an e-mail to us at info.nordics@2xu.com. You will receive an answer within 24-48 hours on weekdays (Monday-Friday).

An email will be sent automatically to the email address you provided when ordering. If there is a problem with your order, our customer service will contact you.

The shipping cost is calculated at checkout.

All our products are safely and quickly shipped with Postnord. Orders are processed Monday trough Friday, 8 AM to 3 PM CEST, excluding public holidays, and are usually shipped 1-2 working days from the time an order is placed. When the order has been sent from our warehouse, an e-mail with delivery confirmation will be sent to your specified e-mail address. The package should reach you within 4-7 working days, depending on where you live. If you haven’t received the delivery within 7 working days, please contact our customer service at info.nordics@2xu.com. We can’t guarantee delivery within the specified time, but we do our best.

When the order is approved, you will receive an order confirmation sent to your e-mail. Once we have dispatched the order from the warehouse, you will receive a shipping confirmation email containing the tracking number. To track your order, paste your order number here: https://www.postnord.se/en/our-tools/track-and-trace

The package is at the delivery point around 7-14 days. Please look at your delivery notification regarding the last collection date. If the package is still not picked up after the last pick-up day, it will be returned to us.

If you discover that the product you receive is damaged in transport, or if you discover that an item is missing due to packaging damaged in transport, you must make a complaint within 24 hours of when you received the package, if it is a visible damage. It is therefore important that you check your shipment when receiving the package so that it is not damaged in transport. Please make a complaint no later than 24 hours after receiving the package directly via Postnord's website https://portal.postnord.com/claimspublic/. Then contact our customer service at info.nordics@2xu.com and enter your case number that you received via Postnord's website to us, and we will take your case further with Postnord. Please keep postal packaging and the product packaging in the event of transport damage.

To track your order, you can use the tracking number you received by e-mail in connection with the delivery confirmation. This can be done directly at: https://www.postnord.se/en/our-tools/track-and-trace. If you do not find the answer to your question, you can contact us by sending an email to us at info.nordics@2xu.com. You will receive an answer within 24-48 hours on weekdays (Monday-Friday).

You have a 30-day right of return after the product has been received. See details on how to return a product below.

Orders made in our web shop can be returned within 30 days after receiving the product, provided that the product and packaging are unused and in good condition. In case of change of mind return, please enter the reason for return in the delivery note that came with the shipment together with your products. Follow the instructions in the delivery note. When we receive your return, we will return the amount you have paid via Klarna.
Return, change of mind and exchange rules You have the right to change your mind of your purchase within 14 days of receiving your order. For you to feel secure with your purchase, we offer instead a 30-day right to return from the time you receive your order.
You as a customer have the right to try and examine the product at home. Avoid wearing perfume or deodorant that may leave marks or odours on the product when testing it. The right of return applies provided that the product is kept in unchanged condition and holds all original parts (notes, accessories, packaging, tags) as when you received your shipment. The product must be in the same condition as you received it, so it could be sold again. Note that we do not accept returns of socks and underwear for hygiene purposes. If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary, we have the right to deduct the refund corresponding to the depreciation of the product.
A delivery note with return information and a return shipping label are included in the package together with your products. Fill out your details and put it in the package together with the item you are going to return and place the return shipping label on the package. Please save the return receipt that you receive from the postal agent as proof of your return. You may not tape, put stamps, put return shipping labels or the like directly on the product’s original packaging. Therefore, it is important that outer postal packaging for shipping is used. Please use the same bag in which you received the order, as it can be resealed and thus minimize the environmental impact.
If you by chance did not receive a return shipping label or return note in your package, please contact customer service and we will help you. We are not responsible if you as a customer choose not to use the return shipping label made by us when you return your package. Products returned by cash on delivery are not approved by 2xu.com.
NOTE: Keep in mind that you can only leave your return at a post office that provides POSTNORD.
Refund From the time we receive your return, it can take up to 14 working days for a refund to be issued, but we do our best to process each return as soon as we can. You will receive an email confirming that your return has been processed. The refund will be made to the same payment method you used for the original order. It generally takes between 2-5 working days until the money is refunded. If you have chosen to pay by invoice, we recommend that you pay the invoice or contact Klarna to extend the payment time, to avoid the risk of unnecessary reminder fees. Sometimes a return can be registered in different batches and it then takes up to 48 hours before your return is fully completed. In this case, you may receive two or more return confirmations.
Change of size If you want to change the size, please fill out the return note that was sent in the package together with your products, as with all returns. Please place a new order with the preferred product. If you have purchased a discounted item and wish to change sizes, please email us before placing your new order and we will assist you. We are not able to credit discounts retrospectively on existing orders.
Items purchased from another retailer are not eligible to be returned to us. These must be returned to the place of purchase.

We cannot accept returns of underwear or socks due to hygiene purposes.

Swimwear with a broken hygiene seal cannot be returned for hygiene purposes. As long as the hygiene seal is still in place, it is possible to return swimwear.

From the time we receive your return, it can take up to 14 working days for a refund to be issued, but we do our best to process each return as soon as we can. You will receive an email confirming that your return has been processed.
The refund will be made to the same payment method you used for the original order. It generally takes between 2-5 working days until the money is refunded. If you have chosen to pay by invoice, we recommend that you pay the invoice or contact Klarna to extend the payment time, to avoid the risk of unnecessary reminder fees.
Sometimes a return can be registered in different batches and it then takes up to 48 hours before your return is fully completed. In this case, you may receive two or more return confirmations.

If you want to complain about an item, you can do so by sending an e-mail to us at info.nordics@2xu.com. Please state your order number, which item it is, what the faulty is and send with pictures of the faulty. We will answer you before you send the item to us. Items purchased from another retailer are not eligible for complaint to us. These must be complained about at the place of purchase.

Return shipping is paid by us in the event of a complaint. But you must contact us before sending the product to us. See more information in the paragraph above.

We process your return as soon as we have received and evaluated your complaint. You will receive an e-mail with information that your complaint has been processed. The funds will appear in the original payment method when used to make the original purchase. It generally takes between 2-5 weekdays until the money is refunded.

Send an e-mail to info.nordics@2xu.com with further information about yourself and what a possible collaboration could look like.

Från och med 1 september 2024 höjs momsen i Finland från 24% till 25,5%. Detta innebär att priserna på våra produkter kommer att justeras för att återspegla den nya momssatsen. Alla köp som görs efter detta datum kommer att debiteras med den nya momssatsen.