Shipping policy

We cooperate with Postnord for deliveries. You can have your order sent to your nearest postal office or pickup locker. You will receive a notification via SMS for collection of your package. Delivery time is normally 3-7 working days from the time we have confirmed your order. During long weekends, your order takes a few extra days. Orders placed on the weekend are normally shipped the following Monday.

In connection with your order being sent from our warehouse, an e-mail for shipping confirmation will be sent to the given e-mail address. The order should then reach you within 3-7 working days, depending on where you live. If you have not received your delivery within 7 working days, we ask you to contact our customer service at info.nordics@2xu.com. We cannot guarantee delivery time frames will be met but will do our best.

Transport damage / Examination of the product

We take responsibility for products that are damaged or lost during delivery to you. If you discover that the product you receive is damaged in transport, or if you discover that an item is missing due to packaging damaged in transport, you must make a complaint within 24 hours of when you received the package, if it is a visible damage. It is therefore important that you check your shipment when receiving the package so that it is not damaged in transport. Please make a complaint no later than 24 hours after receiving the package directly via Postnord's website https://portal.postnord.com/claimspublic/. Then contact our customer service at info.nordics@2xu.com and enter your case number that you received via Postnord's website to us, and we will take your case further with Postnord. Please keep postal packaging and the product packaging in the event of transport damage.